PRODUCT RECALL

Date 09/03/2021
 
Because we care about all of you, Bluebell Dairy regrettably inform you that we have just initiated the recall of Batch 2033703 of 500ml Clotted Cream and Ginger Ice Cream purchased on or after 2nd December 2020
 
As a producer we have an absolute Duty of care to our customers, both in the trade and in retail and following our quality parameters and company philosophy, we have taken full responsibility and initiated the product recall process as a precautionary measure due to a possible issue with one of the batches.
 
We are carrying out a full investigation to ensure that it does not happen again
 
The batch code can be found on the base of the tub. It is the Clotted Cream and Ginger Ice Cream only, batch code 2033703 with Best Before 02DEC2021
 
Customers who have any of the affected batch please take a photo of the batch number and email it to info@bluebelldairy.co.uk and a full refund or replacement shall be provided on the return of the recalled product.
 
If you are a trade customer of Bluebell Dairy we will be in touch with you only if you have been affected.
 
Bluebell Dairy is committed to the quality of its products and the safety of its customers. Unfortunately, in this case we have not detect this early enough as part of our quality procedure and as such this product has been distributed and needs to be recalled. We take full responsibility for this incident.
 
No other batches of Bluebell Dairy ice cream are affected by this recall. We would like to assure and declare our commitment to providing our customers and consumers with high quality Product and we apologise to our trade partners and customers for any inconvenience this has caused.
 
If you have any questions please contact us on 01332 673924 or email info@bluebelldairy.co.uk