We are good to go!
We are thrilled to announce that we will be opening our doors to the public on 1st July to our wonderful annual members only and then to all visitors from 4th July!
We have spent months planning our phased reopening to make it as safe and as welcoming as possible for you all!
Here are some some FAQ’s which you may find useful for your visit
Before booking your tickets, please read the following information
When will Bluebell Dairy re-open?
Working to the latest government guidance, we will be opening for our new nature trail, animals on show and open spaces to play from 1st July-3rd July, this will be members only. From 4th July we plan to open to the public and will include play areas, animals on show, nature trail and open spaces to play.
Is it safe to visit the farm?
We are confident that we have worked to the government guidelines regarding COVID-19 and have taken every precaution to protect you and our team.
We are working to a phased reopening at 60% reduced capacity. We will assess daily, and only when we are confident that we can handle more numbers will we implement any changes.
We also have a one way system in place, increased hand washing facilities as well as sanitiser points across the site. More toilets have been provided, social distance markers are in place as well as our reduced numbers and staggered entry time slots to ease the flow across the site.
As we are a farm that is used to controlling zoonotic diseases, we already have very high hygiene and safety measures in place to protect you and our team, so we are confident that we are prepared for our phased re opening
New safety measures
Please do not visit if you are in one of the high risk groups
For your own safety, if you are being told to continue to shield, please do not visit us until you are given advice that it’s safe to do so.
Please do not visit if you are presenting COVID 19 symptoms
If you are showing symptoms such as a high temperature, persistent cough or loss/change of smell or taste then please do not visit the farm.
We also kindly ask that if someone in your household or someone you have come into contact with is experiencing COVID-19 symptoms in the last 14 days that you please do not visit us.
When booking your tickets with us, you will agree to our terms and conditions which states that you will not attend if experiencing symptoms.
We will be operating on a pre booking basis only so that we can ensure that we are not allowing to many people on site and so social distancing can work.
If you have not pre booked then unfortunately you will not be able to enter the site
To protect our team from handling cash, we will be only taking contacless or card payments wherever possible
Check our Facebook for updates
Please check our Facebook page before your visit in case of any update information that would affect your visit to us
Previously booked tickets and vouchers
My booking was cancelled due to being us closed how do I use my tickets on a different day?
We will turn your tickets to credit which you can use against any bookings. To book your tickets you will need to email the office email@example.com with your booking reference number and we will arrange your tickets for you.
I have a free return pass, can i use these for entry?
At the moment we will not be taking free return vouchers whilst social distancing is in place (except Peter Rabbit Weekend ticket holders) If you could please hold on to your tickets, you will be able to use them when social distancing measures drop.
What will happen to my annual membership?
For all pass holders whose membership ran past 18th March, we will be making sure that your memberships are still valid. For those who paid upfront for their memberships, we will adding the amount of time to your memberships that reflect your end date of your membership. E.g If it ended in May, we will add 2 months to reflect the period you have lost.
For those who are on direct debit and continued to pay whilst we were closed, we will pause your payments for 3 months, but do not worry your memberships will still be active.
We have contacted all members via email. If you have not received an email then please do contact firstname.lastname@example.org
I booked on an event day that had to be cancelled?
Peter Rabbit weekend:
For those of you that chose to have the build at home kit with free entry vouchers, you will be able to use these from 4th July. To book your tickets, you will need to email the office on email@example.com
For those who chose to move to the rescheduled date, we are still confident that will be able to offer a safe and fun experience at a later date. If you would prefer to switch to a build at home kit and day vouchers then please contact our office on firstname.lastname@example.org
Easter in Wonderland tickets:
For those of you that booked for our Easter in Wonderland tickets, you will be able to use your credit towards a future booking from 4th July. Please contact email@example.com
Your visit to us
Please be kind to our team
Our team are very excited to return to work and are committed to making your day as safe as possible. This will involve some changes to our way of working and may take a little bit of adjustment. Please be patient and kind to our team whilst they try to protect you and your family on your visit to us and ask you to follow the rules or take a bit of time with your bookings.
What will be open?
We are thrilled to open up our new nature trail that will take you across land that you do not normally get to access. Our lovely animals will still be able to view and say hello to and we have opened one of our large fields for you to play in. From 4th July our play facilities will be open to use as well as our Sheep Race. Until we hear more information from the government, animal contact and activities will not be permitted.
What is the catering offering?
From 1st July our food kiosk in the park will be open offering hot pastries, ice cream (of course!), cold drinks, hot drinks and cake.
From 6th July our cafe will be open offering delicious homemade food to take away outside or in our marquee. We are simplifying our menu to make ordering your food quicker for you and to help social distancing. All of our food will be served in compostable packaging
Can I still bring a picnic?
Yes of course you can, we have created a big picnic area in our big field for you to use as well as picnic tables distanced across the site
Can we use the toilets?
Yes, our toilets will be open to use in the cafe and has socially distanced measure in place such as a one way system and queuing markers. We have also made all toilets unisex to help with queues and have cleaning facilities for you to use if you wish. Our regular cleans will still take place to minimise risk.
In addition to this we have some portaloos on the main site as well as disabled portaloos too
What about hand washing?
We already have hand washing facilities in place but we have build additional sinks to use in the park. As well as the sinks we have installed multiple hand sanitiser points where hand washing isn’t available or where an activity takes place.
As always, hand sanitiser is NOT a replacement for handwashing, but to be used in addition to hand washing or where hand washing is not available. Always wash your hands for 20 seconds regularly.
Before we closed we had already implemented hourly cleans across all areas of the site and we will continue to use this practice when we reopen. Whilst our staff are cleaning we may need to close certain areas temporarily, but will be open as soon as we can.
If you become unwell on site
If you feel unwell for whatever reason on your visit to us, please contact a member of staff and our first aid team will be happy to assist. Our staff will be in full PPE when dealing with first aid for their protection. We appreciate it may look a little scary but we want to make sure you and our team are as safe as possible!