SAFETY GUIDELINES!
We have continued to offer SAFE days out for our guests throughout the pandemic. As always, we are keen for our guests to immerse themselves in fun and escape everyday life as much as possible (without thinking about the current situation), we still feel it is of imperative importance that our guests and crew feel safe on the park.
We have spent a considerable amount of time discussing the changes from July 19, adopting a phased approach to keep you all safe.
What you need to know before you visit
- Please do not visit if you are unwell or a member of your family is unwell. If you do so whilst you are unwell you may be asked to leave
- We are currently operating as a CARD ONLY site, to protect our team from handling cash
- Please wash your hands regularly and make use of the hand sanitiser points around the park
- Please check in using the NHS Test and Trace App went entering the Cafe or Play Barn
- As per Governement advice, we still ask that you wear masks when standing or walking in the cafe, gift shop or play barn. Or any circumstance where a 2m distance needs to be maintained. We do recognise that some people are exempt.
- We are still operating on pre-bookings only for entrance to the farm
- There is no need to pre-book for the cafe
Good to Go Accreditation
“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
What changes have we made from 19th July?
We have spent a long time considering our next steps as restrictions relax. The following is changing when you visit the farm:
- All areas of the farm will be open including the indoor play
- We will continue to offer hand sanitiser throughout the site
- As per Government guidelines we still ask that you wear a mask when standing in our cafe, gift shop or play barn
- We have now dropped all one way systems on the farm
- We are keeping perspex screens to protect both customers and our team.
- We will still be operating at a reduced capacity on site
- We will still keep a reduced number of tables in our cafe and play barn
- We will still be operating card payments only policy.
- We will still have a site cleaner going round maintaining a high standard of cleanliness.
- We are still operating on pre-bookings only for entrance to the farm
- There is no need to pre-book for the cafe
PLEASE DO NOT VISIT IF YOU ARE PRESENTING COVID 19 SYMPTOMS
If you are showing symptoms such as a high temperature, persistent cough or loss/change of smell or taste then please do not visit the farm.
We also kindly ask that if someone in your household or someone you have come into contact with is experiencing COVID-19 symptoms in the last 14 days then we ask that you please do not visit us.
When booking your tickets with us, you will agree to our terms and conditions which states that you will not attend if experiencing symptoms.
Are we still taking on Annual Memberships?
At the moment we are not taking on or re-newing any annual memberships. We don;t expect to take any more on this year.
PLEASE BE KIND TO OUR TEAM
Please remember that our team are doing the best to navigate all the changes just as you are. Please be patient and kind with them whilst they try to protect you and esure you have a fantastic visit.
I've booked to visit but I have been told to self isolate, or I have developed covid symptoms
If you find out you need self isolate PLEASE LET US KNOW ASAP.
You must let us know at least 24 hours before your visit.
If you let us know on less notice then we will be asking for proof, either a positive test result or proof that you have been asked to self isolate.
We will move your booking free of charge.
